Telephone Difficulties Resolved - Hopefully
Week commencing 28th January 2019
Updated 18:00 29/01/2019
A successful initial test has just been completed and we are hopeful that our Telephone Service will resume in the morning. The major test will be tomorrow morning when the volume of calls contacting the practice increases significantly. We will closely monitor this situation accordingly.
As I am sure you will appreciate there may be a considerable number of patients trying to get through when lines open at 8am. If you can please delay your call until later in the day.
Many thanks once again for your patience and understanding.
Updated 17:30 29/01/2019
We have been advised that the engineers are about to test our telephone system again. This will take place from 5:30 pm today, Tuesday 29th January 2019. We anticipate the testing phase will last 15 - 20 minutes.
Updated 13:00 29/01/2019
The engineers have advised that they are continuing to assess the telephone system and that calls are now once again being diverted to our 2 staff deployed at Mastercall who will continue to answer calls remotely.
Once again please can I ask you to bear with our staff during this period as they do not have full access to practice resources. If your contact with the practice can wait please delay making your call until the problem is resolved or alternatively, if you can, please attend the practice in person.
Many thanks for your continued patience.
Updated 11:30 29/01/2019
We have been advised that the engineers would now like to test our telephone system. This will take place from 12 noon today, Tuesday 29th January 2019. We anticipate the testing phase will last 15 - 20 minutes.
During this time our telephone system will be unavailable. We will provide a further update as soon as possible.
Updated 07:55 29/01/2019
We have been informed that an engineer will attend to the fault today. Unfortunately, we do not know at this stage how long the repair will take.
We have once again deployed 2 staff to Mastercall to answer incoming calls remotely. Please can I ask you to bear with our staff during this period as they do not have full access to practice resources. If your contact with the practice can wait please delay making your call until the problem is resolved or alternatively, if you can, please attend the practice in person.
Many thanks once again for your understanding
Updated 15:52 28/01/2019
Unfortunately, we still have no fix for the problem and it is looking unlikely that full use of our phone system will be restored today. Calls are therefore continuing to be diverted to our staff members who have been redeployed to Mastercall's building. I will provide a further update as soon as I have further information
Updated 14:00 28/01/2019
We have been advised that the fix has not worked and that our telephone calls will continue to be diverted to our staff at Mastercall until further notice. If you are not automatically diverted please call 0161 476 9658 and choose the Dr Seabrook option
Many thanks again for your ongoing patience
Updated 13:20 28/01/2019
We are hoping our telephone lines will be back by 2pm. In the interim there may be a period when the phones are unresponsive. If you encounter this please call 0161 476 9658 and choose the Dr Seabrook option.
Thank you for your continued patience.
Updated 11:40 28/01/2019
Our calls are now being diverted to the Mastercall Telephone number detailed below. We have 2 staff deployed answering calls. Due to the volume of people trying to get through there may therefore be a delay in answering your call. Please bear with our staff as they try to get through the calls as quickly as they can.
We have made a small number of additional appointments available early this afternoon for patients who need an emergency appointment today.
We apologise for any inconvenience and will provide a further update as soon as possible
Updated at 10:35 28/01/2019
We are experiencing Telephone Difficulties this morning. The problem has been identified as a power supply issue. We do not as yet have a timescale for remedying the problem.
In the meantime if you need to contact us we now have staff deployed at our Out of Hours provider, Mastercall who can accept calls on
0161 476 9658 - Please choose Dr Seabrook option
We apologise for any inconvenience and will provide a further update as soon as we can
PATIENT NOTICE : CHANGE OF GP WITHIN THE PARTNERSHIP
We are very sorry to announce that Dr Louise Allan is leaving the practice at the end of November. This has been a very difficult decision for her and she has asked me to say that it has been her privilege and pleasure to be one of your doctors for the last 12 years. I am sure you will all join me in wishing her every success in the future.
Dr Allan is being replaced by Dr Laura Eaton from 3rd December 2018.
Some of you may remember Dr Eaton as she has worked here previously and she is very much looking forward to re-joining us as a GP Partner.
Siobhan Lennox, Practice Manager, Dr Seabrook & Partners
IMPROVING YOUR CARE - Data Sharing with A&E
Until now, if you needed emergency treatment in the hospital, the doctors and nurses (clinicians) have not had access to the healthcare information on your GP’s computer system.
This means that the clinicians treating you in A&E will not have access to any of your medical history saved on your GP’s records, such as what medication you are on, or details of any tests you may have had.
From November 2017 clinicians in the A&E department at Stepping Hill will start to use a system that will allow them to have access to your full GP records. This will help clinicians to give you safe and effective treatment that is tailored to your needs and medical history.
Unless you opt out completely, each time you go to A&E for emergency treatment, you will be asked for your permission for the clinicians to view your medical records.
In an emergency (for example, if you are unconscious or otherwise unable to say yes), the clinicians may still access this information if it is in your best interest and will improve the care they are able to give.
If you would not like your information shared with clinicians in the hospitals, or would like to know more, please speak to a member of practice staff.
Please note, if you decide not to share your data, the hospital staff will not be able to view your GP records, even in an emergency.
Patients can now apply to see additional information from their Medical Record via our Patient Access Online Services.
Patients can now apply to see Detailed Coded Information which includes Blood Test results, Other Tests and Measurements, Coded Medical History (Problems) and Coded Consultation Information from 1st April 2016.
For further information please follow this link
Salford Lung Study
Did you take part in the Salford Lung Study (SLS) for Asthma or COPD in the period 2012-2016?
SLS looked to see how starting treatment with a different inhaler medicine compared with continuing your usual asthma or COPD medicines.
If you can answer YES, a huge "Thank You" for making this hugely innovative study possible.
If you participated in these studies and would like to see the results, a summary can be found by following the web-links below:
Once again, many thanks for all your support!
“The 5 things you should know about dementia” from the Alzheimer’s Society: Alzheimer’s Society - five things we should all know about dementia
Local services supporting people with dementia and their carers:
Stockport’s Roadmap with national guidance and up to date information on local support groups, information sessions and dementia services: https://dementiaroadmap.info/stockport/
Stockport Dementia Care Training which provides training and support for carers: email@example.com or call 0161 716 4531 for latest information on courses for carers supporting someone in begin stage or more advanced stage of dementia
Local office Alzheimer’s Society for information, advice, 1-1 support: 0161 477 6999
Signpost for Carers runs a dementia carer advice and support service including training and a peer support group: https://www.signpostforcarers.org.uk/dementia-carer-support-advice-service
(Site updated 18/03/2019)